24 Hour Cancellation Policy
We realize that emergencies and other scheduling conflicts arise and are sometimes unavoidable. However, advance notice allows us to fulfill other client’s scheduling needs and keeps the healing center operating at is most efficient level. Due to our one-on-one, 60 or 90-minute treatments, missed appointments are a significant inconvenience to your therapist, the center and other clients.
This policy is in place out of respect for our therapist AND our clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot, and leave a hole in your therapist’s schedule.
1. Please provide our office with 24-hour notice to change or cancel an appointment. Clients who do not attend a scheduled appointment or do not provide 24-hour notice to change a scheduled appointment may be responsible for a $50.00 service charge. This charge must be paid on or before the next scheduled appointment. For last minute cancellations if you have a package or membership, we will remove a session from your monthly or package service.
2. We reserve your appointment time just for you. We do not double-book our clients so that we may provide optimum treatment outcomes for all our clients. 24-hour notice allows us to offer that time to a wait-listed client.
3. After two missed or cancelled appointments without the appropriate 24 hour notice, you may be placed on a same day scheduling policy for your treatments, which would not allow you to schedule any appointments in advance.
NOTE: You will never be charged for a cancellation if it is made more than 24 hours in advance of your scheduled appointment time.
Thank you for providing our office and our clients with this courtesy.